We're sorry.

Hurt and pain, are not pretend.

They  do prevent /hinder the pursuit of happiness.

Hurt and pain, drive some insane, and they say. 

We're sorry for the inconvenience caused, we're sorry that, that happened to you. 

We're sorry you feel that way. 

So many types of hurt and pain, but the outcome is often the same, it's wrecked. 

Hurt destroys your faith in humanity, pain makes shure you have a reminder of your helping, and most get more than they deserve. 

We are sorry there are so many complaints. 

We are sorry, but don't forget you are a statistic. 

And you are subject to entitlement, and we decided that you are only eligible /entitled to hurt and pain, disappointment over and over again. 

We're not going to change policy, or law  to incorporate the impact of the thought of losing. 

You have the right to complain, but that won't take away the pain. 

Or the hurt of the decisions made under the thumb. 

Under the carpet, is where they put the fact that they are using different words, but are doing the equivalent to what you suspect. 

Sorry, how can companies comfort the general anybody, when all make up their own client rights and responsibility. 

I disagree with this. 

But clients are not consumers. 

In other words you have to pay for good service, otherwise you are a subject. 

To who, you guessed it, hurt and pain, disappointment over and over again.