More Polish Please!

More polish please is all I ask

I wait in a queue to perform a task

Upbeat jingles to smooth my pain

As I wait for human. I vow to remain

Countless options from one to six

Unsure of my choice, my problem, a mix

The cost in mounting on the premium line

Do I hang up and call later, the choice is mine

'Calls will be recorded' they always say

I know no conversation is likely today

I abort my small mission

More polish please .........Do you guys ever listen!